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Frequently asked questions

What is the return policy?

We offer easy returns and exchanges on all our standard products. If you’re not fully satisfied with your purchase, you can request a return or exchange within the eligible return window.

However, please note that customized or personalized products are not eligible for returns or exchanges. Since these items are made specifically for you, we cannot accept them back unless there is a defect or issue caused from our side.

If you need assistance with a return or exchange, feel free to contact our support team — we’re always here to help!

Are any purchases final sale?

Yes. Certain items are marked as final sale, which means they cannot be returned or exchanged. These products will be clearly labeled before you complete your purchase, so you’ll always know before buying.

Please note that customized or personalized items are always final sale and are not eligible for returns or exchanges under any circumstances, unless there is an error or defect from our side.

When will I get my order?

Delivery timelines depend on your location, and you’ll see an estimated delivery date based on your pincode at checkout. We usually ship all orders within 3–5 working days across India.

If you have an urgent or deadline-based requirement, please feel free to contact us before placing your order.

You can reach us on Instagram @thekacustomz or WhatsApp at +91 93244 17489 — we’ll be happy to help!

Once your order is shipped, you will receive an email with all tracking details.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

As of now, we offer free shipping on all orders! Since we’ve recently launched, we want to show our appreciation by providing our customers with no shipping charges on any purchase.

You will always see the final price at checkout, and no additional shipping fees will be added.